Note: If you are a Circle customer in Europe/the UK, please check out the Refund Policy here as the legal language is slightly modified.
We want to do everything we can to make sure transactions are intentional and authorized by you.
As stated in our User Agreement, you have a right to dispute errors in your transaction(s). If you think there is an error, contact us within 60 days of the transaction showing up in your transaction history and/or account statement.
We will determine within 60 days whether an error occurred or whether it was an unauthorized transaction. We will work with you to correct any errors or unauthorized charges as swiftly as possible.
We will tell you the results within three business days after the completion of our investigation.
Regardless of the results of our investigation, we will send you an email explaining the basis for our decision. If you have any questions or concerns regarding our decision, you can request further information regarding the details that led to our decision.
To see our Unauthorized Charges Policy in full, please see the section in our User Agreement.