Note: If you are a Circle customer in Europe/the UK, please check out the Refund Policy here as the legal language is slightly modified.
We want to do everything we can to make sure transactions are intentional and authorized by you.
As stated in our User Agreement, you have a right to dispute errors in your transaction(s). If you think there is an error, contact us within 180 days of the transaction.
We will determine within 90 days whether an error occurred or whether it was an unauthorized transaction. We will work with you to correct any errors or unauthorized charges as swiftly as possible.
We will tell you the results within three business days after the completion of our investigation as well.
If we decide that there was no error or find no evidence of unauthorized charges, we will send you a written explanation.
You may ask for copies of any documents we used in our investigation.
To see our Unauthorized Charges Policy in full, please see the section in our User Agreement.