As the Circle Pay product has been discontinued for fiat accounts, customers are no longer able to convert their account balances from BTC or cash out funds directly. This means these customer will only be able to send the funds on-chain to another address.
To send money on-chain using the Bitcoin network, you can follow these simple steps:
- Login to your account at pay.circle.com/signin
- Go to **Send Money**
- Enter the Bitcoin (and/or BCH and BSV) address(es) you wish to send to
- Enter the amount you wish to send
Q: I still own some Bitcoin SV (BSV) and/or Bitcoin Cash (BCH), what should I do?
A: You should withdraw your crypto assets as soon as possible. As early as March 1, 2020, we will start converting BSV and BCH to BTC.
Q: What happens if I don’t withdraw my crypto assets from Circle Pay?
A: You have until March 1 to withdraw your assets. If you don’t you may be charged fees, may see your assets traded into Bitcoin, and may have your assets sent to the government in accordance with applicable laws. You will still be able to withdraw your assets after March 1, 2020, until your account is determined to be dormant. At that time, the account will be closed and remaining assets will be sent to your state government in accordance with applicable laws and regulations.
Q: What fees might I be charged?
A: US customers may be charged two fees. A monthly service fee equivalent to $10 USD starting March 1 and a one-time dormancy fee equivalent to $30 USD in accordance with applicable unclaimed property laws. International customers will only be charged the service fee.
Q: Will I incur fees if I don’t have the assets to cover the fees?
No. We will only charge fees up to the amount in the account. If an account goes to zero, we will close the account permanently and no additional fees will be owed by the customer.
Q: Why are you trading my Bitcoin SV and/or Bitcoin Cash into Bitcoin?
A: We do not plan to maintain wallets that support BSV and BCH, so we can no longer support these currencies during the final wind down of Circle Pay.