As of 5pm EST, September 30th, 2019, all product support for Circle Pay has been discontinued. Customers will be able to log in to their account, but will not be able to execute any activity, withdrawals or transactions. You will still be able to request a .csv of your transaction history.
If you have a Circle account with a remaining balance after September 30th, 2019, you may still be entitled to these funds. However, these funds cannot be claimed through your account and will need to be claimed through other means. Please carefully review the instructions below to determine how to claim your balance.
For Customers located in the United States:
Starting on Monday September 30th, 5pm EST, you will no longer be able to initiate a withdrawal from your Circle Pay account. To access any remaining balance, you will need to log into your Circle Pay account here: https://pay.circle.com/signin.
Please note, you will need to receive a secure 6 digit code to the phone number already associated with your account. If you do not have access to the phone number, please contact us at firstname.lastname@example.org for further assistance.
After you log into your account, click “LINK BANK” on the top then either “Add another account” in green in the middle of the screen or “Add Bank Account” in the green box. NOTE - you cannot link or cash out using a Debit Card. Follow the instructions to add a bank account of your choosing. After you link your bank, and it is confirmed, please send an email to email@example.com letting us know and we will initiate the full balance transfer to your bank account.
We highly suggest that you cash out your funds as soon as possible. In the near future, we will begin the process of escheating your funds to your state of residence. At that time, you will have to contact the relevant state department directly to receive them, a process that can take weeks or months.
For Customers located in the United Kingdom or European Union:
All remaining funds can ONLY be claimed by contacting us at firstname.lastname@example.org. Please initiate a request from the email address on your Circle account, stating you would like to claim your remaining balance. If the email address you used to sign up for the account is no longer valid, then please also include your full name and the phone number on the account so we can locate it.
Once we hear from you, we will provide the next steps for this process, which will include collecting additional information about your bank so we can process the funds. Once the necessary information is collected by our support team, it will take at least 7-10 business days for the funds to appear in your designated bank account.
PLEASE NOTE: We are unable to return funds via Debit Cards, Credit Cards or Checks.