Circle Pay users who held Bitcoin prior to August 1st 2017 on Circle Pay have been credited with both Bitcoin Cash and Bitcoin SV forks, even if the BTC is no longer held in Circle Pay. For example, if you held 1 BTC in Circle Pay at the time of the fork but withdrew all of your BTC from Circle Pay already, you will now hold 1 BCH and 1 unit of BSV and none of BTC.
In June we started the process of deprecating Circle Pay globally and completed shut down for the product’s functionality on September 30th. However, as an eligible fork holder, we have continued limited product functionality to let you withdraw all of these assets as soon as possible.
To withdraw your coins, you can log into your Circle Pay account on the web here where you will see your current BCH and BSV balance (note the mobile app does not support withdrawing the forks). You will need to create addresses in another wallet to send that BCH and BSV. You will only be allowed to withdraw the full amount for both coins.
Please note, these transactions are irreversible and will not be able to be cancelled once initiated. Also, for some customers, we may need to collect further personal information from you prior to withdrawing.
Some customers may still also hold BTC and we encourage you to withdraw all three assets from Circle Pay.
If you have any further questions, please reach out to us at firstname.lastname@example.org and we will be happy to help!